How to Survive Portuguese Taxi Ride Less than twenty-four hours after arriving in Portugal, I was introduced to my first taxi ride. I was traveling with a native Portuguese girl, Sandra Batista. Sandra called a taxi to take us to our home. I hadn't, yet, experienced a taxi ride in Portugal. I had heard how dreadful these rides can be, especially the first time. "Consider yourself forewarned," a friend had cautioned a few minutes before I boarded the plane. He was, of course, referring to the taxi drivers in Portugal. I laughed. "The taxi drivers can't be that bad," I reasoned with him. He laughed. He had the last laugh. In fact, he still laughs about my ignorance. The taxi pulled up and Sandra and I got in. She took the passenger's seat; I sat in the rear. I felt calm. After the first acceleration, that serenity transformed to sheer panic and nausea. I was praying silently as I held on for dear life. Sandra was nonchalant; she animatedly spoke in Portuguese to the driver. The spoken language was foreign to me; her body language was not. She was completely unaffected. Fifteen minutes later we arrived home. "For cars and motorcycles the speed limits are 60 kilometers per hour (37 m.p.h.) in built up areas (city streets)." (Baedeker 388) Our driver was averaging about 90 kilometers per hour (55 m.p.h.). Sandra thanked and tipped our driver. I lost my lunch in the nearest bush. It was my first "near-death experience," as I like to call it; little did I know, I would endure several more experiences similar to this one in the following year and a half, while residing in Portugal. After several months of fearing, my life, followed by vomiting, I decided to create a method for relaxation in the Portuguese taxi. First, give yourself time to prepare for the event. You will need a good amount of time to think about and prepare for your excursion. Meditation is powerful. In Lamaze classes, for example, you are told to have a calm and peaceful setting to think about when labor pains get climactic and intense; the Portuguese taxi ride qualifies as "intense." Prepare your mind by thinking of a peaceful scene; this scene could be a beach or a forest setting. Pondering a roller coaster ride would not be a good idea. Thinking through an entire calm setting can put your mind into "relax" mode.
Operations Management Essay 1. History Since starting out in 1989, the Glad Group has grown to become one of Australias leading property service providers. Initially established as Glad Cleaning Services, the company provided cleaning solutions for shopping centres and businesses. In November 2006 Glad Cleaning Services re-branded itself to the Glad Group, now offering integrated property solutions. With a strong focus on customer service and great value pricing, the Glad Group has continued to develop and maintain long-term relationships with its clients over the years. Company founders Nick and Lucy Iloski recognised there was a need to offer an integrated service that specialised in flexible solutions for the retail and commercial markets. Their customer focused approach was welcomed in the market and the company grew rapidly. Today, the Glad Group excels in five key property services: Retail Cleaning, Commercial Cleaning, Security, Maintenance, and Waste Management Environmental Solutions. Glad offers these services individually, or as an integrated property solution. 2. Introduction 2.1. Customer Service The Glad Group is based on a culture of integrity and dedication. Commitment without compromise underpins every operation Glad undertakes. Glad Group takes customer service seriously and aims to deliver enduring value through innovative, customer focused property solutions that provide a safe, clean and friendly environment for clients, their customers and the community. High standards of customer service are obtained through employee training, compliance, and industry innovation and embracing technology. Individuals are empowered through an environment of support and encouragement, making service and solutions quicker and easier for clients. The Glad Group believes trust, integrity, and dependability is essential in every working relationship and always treats clients, employees, contractors and community ethically and with respect. 2.2. Quality Control The Glad Group is accredited to ISO 9001 Quality Management System, AS 4801 Occupational Health and Safety and ISO14001 Environmental Management System. Gladâ€™s comprehensive integrated management system along with the use of Praxeo and Kevah software ensures the staff comply with the current laws, acts, regulations and codes of practice. This has created a safer and more secure work environment, resulting in a progressive reduction in incidents and accidents. 3. Location The Glad Group has been providing property services to the Australian market since 1989. Today the Glad Group is proud to provide services nationally to a range of market sectors including major, regional and neighbourhood shopping centres, commercial buildings, schools and universities, federal, state and local government offices and financial institutions. Glad Commercial Cleaning has several work locations. Investa Property Group, which is one of the clients of Glad Group, owns the office building at Deutsche Bank Place, 126 Phillip Street, Sydney. Located on the prime eastern edge of the CBD, Deutsche Bank Place has commanding and unrestricted views of Sydney Harbour and the Botanical Gardens and it is very convenient for employees to travel to and from. Deutsche Bank Place is a 240 m skyscraper in Sydney, New South Wales, Australia. It is located at 126 Phillip Street in the north-eastern end of the central business district, across the road from Chifley Tower. Construction began in 2002 and was completed in 2005. The buildings architect is Norman Foster of Foster and Partners. Deutsche Bank is the primary tenant, occupying 9 floors and owning the naming rights. It is owned and managed by Investa Property Group. Other major tenants are Allens Arthur, Bain Company and Seven Wentworth. The 42,256mÂ² of total net lettable area boasts a NABERS Energy rating of 4.5 stars and a spectacular entry plaza. The building also offers cafÃ©s, a brassiere, tenant showers, lockers and bike racks, a child care centre and outdoor areas. Located at the top of Hunter Street in the heart of the CBD, it is readily accessible by car and all public transport options. 3.1. Access It is very important these kind of commercial buildings to be easily accessible because there are lots of employees working in this building assuming 100 people for each level for a building that has 31 commercial levels beside other workers such as cleaners and securities as well as to receive the deliveries inside conveniently and timely. 4. Action Plans 4.1. Sustainability At Glad people believe corporate responsibilities include protecting the environment. Thats why an accredited environmental management system was developed. This system helps identify products or services that could affect the environment. To assist the system several policies, codes of practice, guidelines and International standards were adopted which exceed legislative compliance. All this ensures the best outcome for the environment. Every Glad employee receives training and development in the companys environmental system. It is very important to continuously develop and tailor site specific training and education packages that focus on recycling and sustainability solutions and procedures. The Glad Group use and offer the following environmentally friendly products and services: ï¶Green cleaning products and water wise machines Reusable microfiber cleaning cloths Water recycling products Biodegradable products Waste management (recycling) consultancy Recently, Glad acquired the most powerful portable high pressure steam cleaner in Australia. This new chemical free steam cleaner is a powerful unit that is not only environmentally friendly but also provides: Improved levels of sanitisation Indoor/outdoor applications Graffiti removal Water heated to extremely high temperatures killing bacteria, mould and viruses in large areas Chemical free portable high pressure steam cleaning for carpets Ideal for pavement/hard surfaces/entries facades Pollution free operation Uses recycled water system Extraction of waste water (waste water is taken to the site and then removed from the site) 4.1.1. New Steam Clean Technology The Glad Group have mobile chemical free cleaning technology that can come to your site and clean just about anything, from floors and carpets, to car parks and railway platforms. Not only does the system of high pressure (3000 PSI) and steam (260Ã‚Â°C) clean, it also removes the waste and residue instantly via the extraction system (400 ft of hose). Furthermore, not only does the truck bring its own water, it takes the waste water away for recycling. 4.2. Risk and Insurance Management The Glad Group takes hazard assessment and risk management very seriously. Gladâ€™s comprehensive approach ensures clients; their customers and employees are safe from hazards that might cause injury. Glad commission Proclaim to actively investigate and manage public liability claims swiftly and professionally on behalf of the Glad Group and clients. Prior to the commencement of any contract a risk analysis is conducted, site specific safe work method instructions are designed and then audit on an ongoing basis. To further improve safety, Glad also operates a cutting edge software system called Glad Easi. Its a touch screen reporting program designed to provide an effective and auditable trail of information regarding employees, contractors and visitors within work sites. Due to the comprehensive approach to health safety and the efficiency of reporting methods, the Glad Group has one of the lowest public liability and workers compensation premiums in the industry. This results in considerable cost savings to clients. 4.3. HR Compliance The Glad Group is accredited to ISO 9001 Quality Management System, AS 4801 Occupational Health and Safety and ISO14001 Environmental Management System. Gladâ€™s comprehensive integrated management system along with the use of Praxeo and Kevah software ensures the staff comply with the current laws, acts, regulations and codes of practice. This has created a safer and more secure work environment, resulting in a progressive reduction in incidents and accidents 4.4. Induction and Training All Glad Group employees are selected through an extensive interview process. Applicants must also provide evidence of their eligibility to work in Australia. Further checks such as, criminality record and immigration (DIMA) are then conducted by the Human Resource Department to ensure eligibility. Prior to issuing all cleaners, security guards and maintenance personnel with photo identification cards, the Glad Group provide detailed induction training at Head Office via Glad Compliance Department. This includes a number of training videos incorporating OHS endorsed procedures and detailed site instructions. All training is evaluated and recorded on an employees electronic training record. Eligible staff is also enrolled in Certificate I, II, III and IV courses in Cleaning and Asset Maintenance. Each of supervisors has a certificate in Asset Maintenance and extensive site experience for commercial and retail sites. 5. Innovation 5.1. G.M.R The Glad Mobile Reporting system is a powerful and flexible software solution used on hand held PDAs. This software has assisted the Glad Group in the management of property services and the assets and life cycles of our clients properties. The benefit it provides to clients is real-time on-site inspection reports such as: Quality assurance inspections Incident/accident reporting Damage/condition reporting OH S audits 5.2. Glad Easi The GLAD EASI system is a touch screen software solution designed to provide an audit trail of vital information for the Glad Group and its clients. The GLAD EASI system captures data such as: Time and attendance Employees entering and exiting the premises with delivery of information at both entry and egress Authorised entry for contractors and safety requirements to be met on entry and egress Safety aspects associated with the sites The system is also used for ongoing training of site personnel via extensive OHS video series. 5.3. Escalator Machine An innovative widely used easy to move machine to clean hard floor, stairway and escalator is coming soon to be used not only for ease of use but to save time as well.
How can managers assist employees with their career development - Research Paper Example It has also been stated that presence of a motivated workforce is very critical to the success of a firm in the market. It has been proved in various researches that job satisfaction is an essential aspect that leads to motivation among the employees. A motivated employee is known to provide the best shot at the workplace and is likely to view his or her tasks as responsibilities rather than routine work that can lead to organizational efficiency generating competitive advantage for the organization. The aspect of motivation is also directly linked to career development of the individual employees. The role of the manager or the supervisor becomes very important in this regard as their attitude can lead to considerable effects on the level of motivation and job satisfaction. The present paper would try to analyze the role of the managers in assisting employees towards their career development Analysis The concept of career development has been a matter of consistent research over the last few decades. During the era of the 80â€™s the focus was based on the â€˜unitaristâ€™ practices with employees extending their career options to multiple employers in an attempt to get the best of development of their personal careers. The present age has led to a situation in which employers are facing issues of high turnovers that has led to formulation of strategies that call for the need to ensure career development of the employees so as to ensure motivation and job satisfaction that can in turn help retain the best employees in the organization. The aspect of career development also calls on managers and supervisors to formulate practices that tend to encourage and improve their learning curves. The recent recession and downturn in the markets also had a very negative impact on the relationship with employees and their managers as well as on the careers of employees who were downsized in order to maintain costs. However, many organizations and managers have realized this as an opportunity to ensure a relationship based on partnerships and mutual benefits leading to a condition of greater shared responsibility that has led to generation of a positive sentiment even during times of severe crisis situations like the economic recession (Bratton & Gold, 2001, p.172-180). Figure 1: Career Development Model (Source: Bratton & Gold, 2001, p.182) The figure above shows a career development plan that combines the organizational needs along with the career development of an employee in the organization. The model proposes a session for career counseling that can be used to integrate organizational requirements with the career growth and competence of an individual employee. The model also shows a significant and important role for the manager in the entire process as the entire task of making a mutual integration with the career goals of an individual employee. The manager has a key role in making a decision about the type of training program that should be suitable for the employee so as to ensure organizational development as well as career development of an individual (Bratton & Gold, 2001, p.172-180). Numerous research conducted by academic and professional circles have stated the importance of the role of
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